Refund policy

Shipped items

An item(s) has arrived damaged

In the unfortunate event that an item has arrived damaged, you must contact us within four weeks from the dispatch date via our email: violetanntarot@gmail.co.uk 

Please include a photograph of the damaged/incorrect item(s) for our reference. Once your request has been logged we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions. We will send out a replacement and cover the delivery cost or provide a refund. 

An incorrect item has been received

In the unfortunate event that an incorrect item has been received, you must contact us within four weeks from the dispatch date via our email: violetanntarot@gmail.co.uk 

Please include a photograph of the damaged/incorrect item(s) for our reference. Once your request has been logged we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions.

The customer has not received their order

If your customer has not received their order please contact us via violetanntarot@gmail.co.uk 

You do not need to place another order. Once your claim has been confirmed a replacement order will be sent within 3 working days. We will cover the delivery cost. Delivery of the replacement order will depend on location and will follow our standard delivery times. 

Please allow the following time scales before reporting a missing order:

Location	Standard Delivery	Tracked Delivery
UK	10 Working Days	3 Working Days
Highlands & Islands	12 Working Days	5 Working Days

 

The customer has changed their mind

If your customer changes their mind on the product, please notify us via email violetanntarot@gmail.co.uk  within four weeks from the dispatch date of the order.

The item(s) will need to be returned to us in their original condition, with the order number and customer name clearly marked on the outer packaging. Once we have received the returned item(s), the value of the item(s) will be credited to you. Please note that the cost of carriage (in either direction) will not be refunded in this case.

Need advice?

If you would like any further advice please send an email to violetanntarot@gmail.co.uk  and we'll be happy to help.

Instant Download

if their is a issue with your download please contact us at violetanntarot@gmail.co.uk to resolve it.

if you have changed your mind about the download unfortunately due to the nature of digital products we cannot offer refunds. though is you have a issue or it didn't meet your expectation the please contact us so we can try to improve this in the future violetanntarot@gmail.co.uk

 

Tarot and psychic Readings

if their is a issue with your reading please contact us at violetanntarot@gmail.co.uk to resolve it we may be able to help you access it or explain any questions you have.

if you have changed your mind about the reading unfortunately due to the nature of readings we cannot offer refunds. though is you have a issue or it didn't meet your expectation the please contact us so we can try to improve this in the future violetanntarot@gmail.co.uk 

please note psychic and tarot readings are not guaranteed and should not be taken as any legal or expert advice. please only use psychic and tarot readings as a form of spiritual entertainment. you are always in control of your own actions and choices.